Frequently Asked Questions

We accept:

• All major credit/debit cards (Visa, American Express, Discover, and MasterCard).

• EBT/SNAP/Food Stamps (valid from all States).

• Personal checks (checks from OH, IN and KY only – with valid ID). More information about our check policy here.

• We also offer many touchless pay options like Apple Pay, Google Pay, etc. for your convenience.

• We DO NOT accept WIC at this time.

Not at this time.

To make a return, visit our Customer Service desk with your receipt and the items you'd like to return.

• All returns/exchanges are subject to approval by store management.

• All returns/exchanges must be made within 30 days of the date of purchase.

• All returns must be in original packaging with all accessories and manuals in order to be considered for a refund.

• All returns MUST be accompanied by the original sales receipt.

• In-store credit will be issued for returns without receipts.

• No refunds will be issued for our “Scratch & Dent/Reduced” items. All sales are FINAL.

• No returns/exchanges/refunds on special orders.

• No returns/exchanges/refunds on liquor.

• Beer and wine items may be returned for in-store credit if there is a quality issue.

Unfortunately, we are unable to sell money orders.

Visit our Coupon Policy page for more information.

Yes, we offer a discount of 10% off when you buy any multiples of six like bottle sizes, either 750 ml or 1.5 liters. It is permissible to mix and match brands, but not sizes.

For example:

• 6 – 750 ml or 1.5 liter (mix and match brand) bottles = 10% discount

• 12 – 750 ml or 1.5 liter (mix and match brand) bottles = 10% discount

• 7 – 750 ml or 1.5 liter (mix and match brand) bottles = 10% discount, but ONLY ON THE FIRST 6 bottles, the 7th will be sold at full price.

• 13 – 750 ml or 1.5 liter (mix and match brand) bottles = 10% discount, ONLY ON THE FIRST 12 bottles, the 13th bottle will be sold at full price.

View store maps here.

Both “Jungles” are truly special in their own right, as our customer feedback and ratings show.

What's unique about our Fairfield Location?

Our original store is our Fairfield, Ohio location, established in 1975. It grew from a roadside fruit stand near that site, and through many additions, over the years, it ultimately became the Food Lover's Paradise that it is today, and it's still a work in progress! For the history enthusiast, part of the original building still stands on-site near the store's Main Entrance. It's one of the many historical tributes of the company scattered throughout the store for visitors to experience. Setting foot on our Fairfield property, be prepared to explore a massive, zany maze of departments. You, your family, and friends will encounter some of our most classic attractions, animatronics, and even our elevated monorail gliding about the property during special events. It's a real one-of-a-kind experience!

What's unique about our Eastgate Location?

Our second location takes no back seat. For starters, it's even more massive than our first location. That means even more to explore! Established in 2012, and conveniently just off the highway, 30 minutes to the east, is Jungle Jim's Eastgate. It is genuinely Jungle Jim's masterstroke. In this store, he was able to take his years of experience to create his modern vision for a Food Lovers' Paradise all at once, rather than a little by little, and it shows; enjoy wider aisles, brighter lighting, and an easier to shop layout. It's bursting with fun decor and wacky displays like the high-flying Hot Sauce Drone, along with killer departments, like the Candy Castle and one of Ohio's largest liquor stores! Don't worry, there is still a monorail train on the property (though stationary). It's a stellar sequel to our original store that is continually morphing but still manages to amaze visitors!

In the end, no matter which you choose, you will experience a jaw-dropping variety of local, national, and international products from over 70 countries! Aisles and aisles of fresh wild and exotic meats, seafood, and produce. Plus, exciting events, samplings, and tastings happening throughout both stores (check out our calendar of events), as well as tons of surrounding businesses for further shopping and eating options to help you make a day of it. Visiting either Jungle will surely fuel any foodie or family's taste for adventure and fun. There's always something to experience each turn you take. Now it's up to you to decide which Jungle you like the best!

Here are some more resources that might help you further decide:

• Visit our Plan Your Trip page.

• Watch “The Evolution of the Jungle” Video.

• Check out our Fairfield and Eastgate Google Business Pages for more photos and information.

• Check out our Fairfield and Eastgate Facebook Pages for more photos and information.

There's lots to see and even more to taste! Learn more about tours here.

Share your feedback with us, leave a comment or complaint, or inquire about specific products on our Contact Us page.

Motorized shopping carts and traditional wheelchairs are available at the main entrances at both locations. A Caroline Cart is available by special request at Customer Service.

You can search our inventory at both locations by visiting our Item Search. Not seeing what you're looking for? Send us a message through our Contact Us page.

You can view our freshest selection by visiting our Popular Seafood Items page, or call us at 513-674-6000.

You can submit your request through our Contact Us page, or call us at 513-674-6000.

We are not offering online ordering, pick up, or delivery for our regular in-store merchandise at this time. We currently have limited online ordering for event tickets, party trays, Cooking School certificates, and gift cards.

Shipping is available for event tickets and gift cards only.

Party trays are only available for in-store pickup at the Fairfield location.

Please fill out your request using our Contact Us page.

Call or come to customer service and they will contact the lost and found department. 513-674-6000.

No pets – service animals only.

Submit to donations@junglejims.com. Please refrain from following up on your inquiry as we will contact only the approved requests via email. All requests must be made six weeks in advance for consideration. Please allow two weeks to hear back.

View the current Weekly Ad on our website, or sign up for our Weekly Ad email.

View our store and bar hours here.

View our liquor sale hours here.

Visit our Tenant page for more information.

Please fill out your request using our Contact Us page.

Visit our Careers page for more information about available job opportunities.

We do not currently have any plans to open more locations. However, who knows what the future holds for Jungle Jim's!

All liquor sales are on a first-come, first-served basis.

Yes, you can bring your growler, and we will fill it in the store. Growlers must meet state requirements.

Yes, Jungle Jim's abides by the State of Ohio's laws regarding gun control and gun possession.